Terms and Conditions

These Terms and Conditions govern the use of the Online Safety Solutions website, platform, applications, digital products, training material, recruitment services, consultancy services, online shop, dashboards, and related services provided by Construction Safety Solutions.

By accessing the website, registering an account, purchasing a product, using an app, submitting information, uploading documents, or requesting services, you agree to be bound by these Terms and Conditions.

Do not use the website or services if you do not agree with these Terms and Conditions.

In these Terms and Conditions:

• "Company", "we", "us" or "our" means Construction Safety Solutions trading as Online Safety Solutions.
• "Website" means the Online Safety Solutions website and all related pages, portals, dashboards, forms, apps, shop pages, and online services.
• "User", "you" or "your" means any person, company, client, contractor, learner, recruiter, applicant, purchaser, visitor, or registered user accessing or using the website.
• "Services" means health and safety consultancy, ISO compliance support, risk assessments, safety documentation, training, recruitment support, contractor management, app-based tools, online shop products, templates, and related services.
• "Digital Products" means downloadable templates, procedures, forms, registers, checklists, guides, documents, training packs, app previews, or other digital files sold or provided through the website.
• "Apps" means digital tools provided through the website or linked platforms, including but not limited to Contra Safe, Lift Smart, Design Risk App, dashboards, safety file systems, compliance tools, risk assessment tools, contractor management tools, and related systems.

Online Safety Solutions provides digital and professional support services for the construction health, safety, risk, compliance, ISO, contractor management, training, recruitment, and documentation environment.

Our services may include:

• Construction health and safety documentation
• Baseline risk assessments
• Designer risk assessments
• Health and safety specifications
• Contractor safety management tools
• Digital safety file management
• Legal compliance support
• ISO management system support
• Online templates and procedures
• Training academy resources
• Recruitment registration and vacancy support
• App-based safety, audit, inspection, incident, and compliance tools

Our products and services are intended to assist users with health, safety, and compliance management. They do not replace the need for competent professional judgement, project-specific review, legal advice, statutory appointments, or compliance verification by suitably qualified persons.

Certain features of the website may require registration.

When registering, you agree to:

• Provide accurate, complete, and up-to-date information
• Keep your login details secure
• Not share your account with unauthorised persons
• Accept responsibility for all activity under your account
• Notify us immediately if you suspect unauthorised access
• Use the website only for lawful and authorised purposes

We may suspend or terminate accounts that contain false information, are used unlawfully, breach these Terms, or create a risk to our platform, clients, users, or business.

Users are responsible for ensuring that:

• Information submitted on the website is accurate and lawful
• Documents uploaded do not infringe third-party rights
• They have authority to submit company, employee, contractor, learner, applicant, or client information
• Safety documents are reviewed and adapted for the specific project, site, employer, contractor, scope of work, and applicable legal requirements
• App-generated outputs, templates, reports, risk ratings, and recommendations are checked by a competent person before use
• They comply with the Occupational Health and Safety Act, Construction Regulations, applicable SANS standards, client specifications, project requirements, and other applicable legislation

The website, apps, templates, documents, and digital tools are designed to assist with health and safety management, risk assessment, legal compliance administration, contractor management, and documentation control.

They are not a guarantee of legal compliance, project approval, audit success, risk elimination, injury prevention, or regulatory acceptance.

Construction Safety Solutions is not liable for any incident, accident, enforcement action, fine, prosecution, claim, loss, damage, or non-compliance arising from:

• Incorrect use of templates or apps
• Failure to customise documents for the project
• Inaccurate information supplied by the user
• Failure to implement control measures
• Failure to appoint competent persons
• Failure to comply with applicable legislation
• Reliance on automated or AI-generated outputs without competent review

Users must ensure that all outputs are verified by a competent person before implementation.

Some tools, apps, documents, forms, or recommendations may include AI-assisted content generation.

AI-generated content may contain errors, omissions, incorrect assumptions, or generic recommendations. Users must review, verify, and adapt AI-generated content before use.

AI outputs must not be treated as final legal, engineering, safety, medical, financial, or professional advice.

Digital products sold through the online shop may include templates, procedures, registers, checklists, guides, manuals, forms, training documents, app previews, or other downloadable material.

By purchasing a digital product, you acknowledge that:

• The product is provided as a template or guidance document
• It must be reviewed and customised before use
• It may not be suitable for every project, company, site, client, or scope of work
• You are responsible for ensuring the final document meets your operational and legal requirements
• You may not resell, distribute, copy, rebrand, or commercially exploit the product without written permission

All prices displayed on the website are subject to change without notice.

Prices may be shown in South African Rand or another available currency. Unless otherwise stated, prices exclude any additional fees, taxes, bank charges, currency conversion charges, or third-party payment fees.

We reserve the right to correct pricing errors before accepting or fulfilling an order.

Payment must be made through the approved payment methods displayed on the website.

Orders, downloads, subscriptions, training access, or service requests may only be activated once payment has been received or confirmed.

We may use third-party payment service providers to process payments. We do not intentionally store full bank card numbers, CVV numbers, or online banking passwords.

The Electronic Communications and Transactions Act requires suppliers offering electronic transactions to use a payment system that is sufficiently secure with reference to accepted technological standards at the time and type of transaction.

After placing an order, you may receive confirmation by email, dashboard notification, download link, invoice, or system confirmation.

You are responsible for checking that your order, billing information, email address, and selected product or service are correct before completing payment.

Digital products are normally delivered by download link, email, dashboard access, or account access after successful payment.

Delivery times may vary depending on system availability, payment confirmation, internet connectivity, file size, or manual approval where applicable.

If you do not receive access after payment, contact us using the contact details on the website.

Where you request consultancy, documentation, audits, training, app setup, safety file review, risk assessments, or project-specific services, a separate quotation, proposal, service agreement, scope of work, or appointment letter may apply.

The scope, fee, timeframe, deliverables, exclusions, and payment milestones will be agreed separately.

Unless agreed in writing, website purchases do not include project-specific consulting, site visits, legal opinions, engineering design verification, or SACPCMP statutory appointment services.

Training materials, courses, certificates, quizzes, learner guides, assessment material, and online learning resources are provided for educational and professional development purposes.

Where a course carries CPD points, accreditation, attendance recognition, or certificate claims, these will be stated in the specific course description.

Certificates may be withheld where:

• Payment has not been received
• Course requirements have not been completed
• Attendance or assessment requirements are not met
• Learner identity cannot be verified
• Misconduct, plagiarism, or fraudulent activity is suspected

Training content may not be copied, shared, resold, recorded, distributed, or used for commercial training delivery without written permission.

The recruitment section may allow candidates to submit CVs, qualifications, professional registration details, and experience information.

Recruiters or employers may submit vacancy information.

We do not guarantee employment, placement, interview invitations, candidate suitability, employer acceptance, salary offers, or successful recruitment outcomes.

Users submitting CVs or vacancies confirm that the information provided is accurate and that they are authorised to submit it.

Certain apps or platform features may be provided free, once-off, subscription-based, trial-based, or project-based.

We reserve the right to:

• Modify app features
• Add or remove functions
• Suspend access for non-payment
• Limit storage, users, projects, or downloads
• Perform maintenance
• Discontinue outdated features
• Update pricing or subscription terms

Where a subscription applies, the subscription terms, billing cycle, cancellation process, and access limits will be stated at the point of purchase or agreement.

All website content, branding, logos, graphics, layouts, templates, documents, procedures, guides, manuals, app designs, software concepts, training materials, text, icons, videos, forms, checklists, and digital products are owned by or licensed to Construction Safety Solutions, unless otherwise stated.

You may not:

• Copy or reproduce our content for resale
• Remove branding or copyright notices
• Rebrand our documents as your own commercial products
• Upload our products to another online shop
• Sell, rent, license, distribute, or publish our materials
• Reverse engineer, duplicate, or imitate our apps or platform design
• Use our intellectual property in a way that damages our business or reputation

A purchase gives you a limited, non-exclusive, non-transferable licence to use the purchased product internally for your own business, project, client work, or compliance activities, unless a different licence is agreed in writing.

Users may upload documents, safety files, CVs, certificates, project information, contractor records, photographs, inspection records, audit records, or other information.

By uploading content, you confirm that:

• You have the right and authority to upload it
• The content is lawful and accurate
• The content does not infringe another party's rights
• The content does not contain malicious software
• You understand that uploaded content may be reviewed for the purpose of providing the service

We may remove content that is unlawful, unsafe, inappropriate, inaccurate, or in breach of these Terms.

We process personal information in accordance with our POPIA Privacy Policy.

By using the website, registering, purchasing products, submitting documents, or providing payment-related information, you agree that your personal information may be processed for account management, service delivery, order processing, communication, compliance, billing, support, security, and related business purposes.

POPIA sets out conditions for lawful processing of personal information, including accountability, processing limitation, purpose specification, openness, security safeguards, and data subject participation.

We may send you service updates, product information, safety resources, or promotional communication where permitted by law or where you have consented.

You may unsubscribe from marketing communication at any time.

Marketing consent should be requested separately from acceptance of these Terms and Conditions.

We aim to keep the website and services available, but we do not guarantee uninterrupted, error-free, or secure access at all times.

Access may be interrupted due to:

• Maintenance
• Updates
• Internet failures
• Hosting issues
• Cybersecurity incidents
• Third-party service failures
• Payment provider downtime
• Events beyond our control

We are not liable for loss arising from temporary unavailability of the website, apps, downloads, or services.

The website may use or link to third-party services, including payment gateways, hosting providers, analytics tools, email systems, app platforms, file storage, or external websites.

We are not responsible for the content, security, performance, terms, privacy practices, or availability of third-party websites or services.

Users must review third-party terms and privacy policies before using those services.

To the maximum extent permitted by law, Construction Safety Solutions will not be liable for indirect, incidental, special, consequential, or economic loss, including loss of profit, loss of data, business interruption, loss of contracts, penalties, project delays, enforcement action, reputational damage, or claims arising from use of the website, apps, documents, products, or services.

Our total liability for any claim relating to a purchased digital product or online service will be limited to the amount paid by the user for that specific product or service, unless otherwise required by law.

Nothing in these Terms excludes liability that cannot legally be excluded.

You agree to indemnify and hold Construction Safety Solutions harmless against claims, losses, damages, costs, penalties, or expenses arising from:

• Your breach of these Terms
• Your misuse of the website, products, apps, or services
• Incorrect information supplied by you
• Unlawful uploading or sharing of content
• Unauthorised use of another person's information
• Failure to customise or implement documents correctly
• Failure to comply with applicable health and safety legislation

You may not use the website or services to:

• Commit fraud or unlawful activity
• Upload viruses, malware, or harmful code
• Access systems without authorisation
• Copy, scrape, or harvest data unlawfully
• Interfere with platform security
• Misrepresent your identity or company
• Infringe intellectual property rights
• Upload false, defamatory, offensive, or unlawful content
• Resell our digital products without permission

We may suspend or terminate access to the website, account, apps, downloads, or services if:

• You breach these Terms
• Payment is not received
• Fraud or misuse is suspected
• Security risks are identified
• Required information is false or incomplete
• Continued access may expose us, our clients, or users to risk

Termination does not affect any rights or obligations that arose before termination.

We may update products, services, pricing, features, documents, apps, and these Terms from time to time.

The latest version of these Terms will be displayed on the website.

Continued use of the website after changes means you accept the updated Terms.

We will not be liable for failure or delay caused by events beyond our reasonable control, including power failures, internet outages, cyberattacks, strikes, natural disasters, government action, civil unrest, supplier failure, platform outages, or other unforeseen events.

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms, the website, products, apps, or services will be subject to the jurisdiction of the South African courts, unless another dispute resolution process is agreed in writing.

Before taking formal legal action, users agree to first contact us in writing and allow a reasonable opportunity to resolve the issue.

Where appropriate, disputes may be referred to negotiation, mediation, or another agreed dispute resolution process.

For questions about these Terms and Conditions, refunds, orders, services, privacy, or account access, contact: